Return And Refund Policy

We want your buying experience to be as positive as we can. Because of this, we have developed a clear and customer-focused return and refund policy that offers customers confidence when completing a purchase. Although we are confident in the caliber of our offerings, we acknowledge that occasionally things may not go according to plan. What you need to know is as follows:

Returns

From the day you get your item, you have a generous 30 days to start a return. Please make sure the following conditions are satisfied in order to qualify for a return:

Your item must continue to be unopened and in brand-new condition, just as it was when you initially got it.
It must be delivered back in its pristine original packing.
A receipt or order confirmation, for example, must be presented as proof of purchase.

Exceptions

Please be aware that some items are not returnable, despite our best efforts to accommodate all returns:

Items on sale

Unfortunately, our return policy does not apply to sale items, and they cannot be refunded.

Items made to order:

Custom-made items cannot be returned because they are personalized.

Return Shipping Cost

Please be advised that you will be responsible for paying the shipping costs to send your item back to us. Unfortunately, shipping fees are not reimbursable.

How to return your goods?

To get a return instruction, please feel free to send an email to [email protected] to our customer service department.

Our customer service team will provide the detail return instruction and the return shipping label for you to return the item.

Refunds

Our devoted crew will give your returned item a thorough inspection once it arrives at our facility. If your return satisfies our requirements, we’ll get started on processing your refund right away and use your original payment method.

Depending on the rules of your card issuer, you should be able to see the reimbursed amount in your account within 5-7 business days.

Customer Satisfaction

At Zillykick Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact our customer service team at [email protected] and we will do our best to resolve the issue and ensure that you are happy with your experience.

Thank you for choosing Zillykick Store and we appreciate your business!