Billing Policy

ZillyKick Billing Policy

Effective Date: July 25, 2026

Last Updated: July 25, 2026

1. Payment Authorization

By placing an order, you authorize ZillyKick to charge your selected payment method for the full order total (including taxes, shipping, and any applicable fees). Payment is captured at the time of order placement.

2. Accepted Payment Methods

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: Shop Pay, Apple Pay, Google Pay
  • PayPal: PayPal Balance, linked bank/card
  • Buy Now, Pay Later: Klarna (4 interest-free installments / Pay in 30 days) — subject to Klarna approval
  • Gift Cards: ZillyKick e-gift cards (issued by us)

3. Currency & Taxes

  • All prices in USD ($)
  • Sales tax calculated per destination address (US states where we have nexus)
  • International orders: duties/taxes collected at checkout (DDP) — no surprise fees on delivery

4. Order Confirmation vs. Acceptance

  • Order confirmation email = receipt, not contract acceptance
  • We reserve right to cancel/limit any order (pricing error, fraud, inventory, quantity limits)
  • If cancelled, full refund to original payment method within 3–5 business days

5. Failed / Declined Payments

  • Order held 48 hours for payment retry
  • After 48 hrs: order auto-cancelled; items returned to inventory
  • Contact us to retry with different payment method

6. Installment Plans (Klarna)

  • Provided by Klarna Bank AB — separate terms apply
  • Late fees may apply per Klarna's policy
  • ZillyKick not responsible for Klarna decisions or fees
  • Returns on Klarna orders: refund processed to Klarna; they adjust your payment schedule

7. Gift Cards

  • E-delivered via email; never expire; no fees
  • Non-refundable, non-reloadable, not redeemable for cash (except where required by law)
  • Lost/stolen: contact support@zillykick.com with order # — we'll verify balance & reissue

8. Promo Codes & Discounts

  • One code per order; cannot combine unless explicitly stated
  • Codes expire on stated date; no rain checks
  • We reserve right to cancel orders from code abuse (bots, bulk, resale)
  • Employee/influencer codes: personal use only; not transferable

9. Billing Disputes & Chargebacks

  • Contact us FIRST at billing@zillykick.com — we resolve 99% of issues fast
  • Chargebacks without prior contact: we'll contest with evidence; may result in account suspension
  • Fraudulent chargebacks reported to card networks & law enforcement

10. Subscription Billing (Future: Care Kit Subscriptions)

  • Auto-renews per selected interval (monthly/quarterly)
  • Cancel anytime in Account → Subscriptions; takes effect next cycle
  • Price changes: 30 days' notice; you may cancel before new price

11. Receipts & Invoices

  • Order confirmation email = receipt
  • Detailed invoice (PDF) available in Account → Order History
  • Business customers: VAT/commercial invoice on request

12. Contact

Billing questions: billing@zillykick.com | Contact Us