Orders & Shipping

Q: How long does shipping take?
A: US orders typically take 8–13 business days, including 3–5 business days for processing and 5–8 business days for transit. See Shipping Policy for details.

Q: Do you ship internationally?
A: No. 

Q: Can I change my shipping address?
A: Email support@zillykick.com within 1 hour of ordering.

Returns & Exchanges

Q: What is your return window?
A: 30 days for Tees/Shorts/Socks/ Sweatshirts & Hoodies (unworn, tags attached). Final sale items cannot be returned.

Q: How do I start a return?
A: Visit our Returns Center or email support@zillykick.com.

Q: Do you offer exchanges?
A: Yes! Free size/color exchanges for same SKU (US only). Different product = new order.

Products

Q: Do you sell authentic sneakers?
A: No, we don't sell brand shoes.

Contact

Q: How do I reach support?
A: Email support@zillykick.com (≤24 hrs), live chat Mon-Fri 9am-6pm EST.