Returns Center
Need to return or exchange something? We make it easy. Follow the steps below.
Before You Start
- Return Window: 30 days for Tees/Sweatshirts/Hoodies/Shorts/Socks (unwashed, unworn, tags attached, no stains/odors, original packaging)
- Final Sale Items: Limited editions, collabs, clearance, mystery boxes, gift cards, opened aerosols (hazmat), personalized items — cannot be returned
- Defective/Damaged/Wrong Item: Full refund + free return shipping. Report within 7 days with photos to support@zillykick.com
Step 1: Request Return Authorization
Email support@zillykick.com with:
- Order number
- Email on account
- Item(s) to return
- Reason (wrong size, changed mind, defective, etc.)
- Photo if defective/damaged
We'll reply within 24 hours with an RMA number.
Step 2: Pack Your Return
- Use original packaging when possible
Step 3: Ship It
- Drop off at authorized carrier location.
- Keep your drop-off receipt with tracking number
- Returns typically arrive in 5-10 business days
Step 4: Get Your Refund
- Processed within 5-7 business days of warehouse receipt
- Refunded to original payment method (store credit available on request)
- Original shipping fees non-refundable unless error on our part
- Gift cards refunded as store credit
Exchanges
- Same SKU (size/color): Process as return + free reship (US only)
- Different product: Process as return + place new order
- Exchanges subject to stock availability — we'll notify if OOS
Need Help?
Email support@zillykick.com | Contact Us | Full Return & Refund Policy
Return Address (if shipping yourself)
ZillyKick Store
2850 SW Cedar Hills Blvd, Beaverton, Oregon 97005, United States
Please include RMA number on outside of package.