Return & Refund Policy

ZillyKick Return & Refund Policy

Effective Date: July 25, 2026

Last Updated: July 25, 2026

1. Our Promise — Sole Guardian Guarantee

We want you to love your ZillyKick gear. If something isn't right, we'll make it right. This policy covers all products sold on zillykick.com and zillykick.myshopify.com.

2. Return Window

Product Category	Return Window	Condition Required
Sneaker Care (cleaners, brushes, kits, protectors)	60 days	Unopened/sealed, or ≤20% used with original packaging
Footwear (sneakers, slides)	30 days	Unworn, original box, all tags, no creasing/sole wear
Apparel (tees, hoodies, hats, socks)	30 days	Unwashed, unworn, tags attached, no stains/odors
Accessories (laces, insoles, bags, shoe trees)	30 days	Unused, original packaging
Limited Editions / Collabs / Final Sale	Final Sale	No returns/exchanges unless defective

3. Defective / Damaged / Wrong Item

• Full refund + return shipping covered by us (prepaid label)
• Report within 7 days of delivery with photos: support@zillykick.com
• We may offer replacement (if in stock) instead of refund — your choice

4. How to Start a Return

1. Visit Returns Center or email returns@zillykick.com with order # and reason
2. Receive RMA number & prepaid label (US domestic) via email within 24 hrs
3. Pack securely in original packaging (shoe box inside shipper box for footwear)
4. Drop off at authorized carrier location — keep receipt

5. Refund Timeline & Method

• Refunds processed within 5–7 business days of warehouse receipt
• Refunded to original payment method (store credit available on request)
• Original shipping fees non-refundable unless error on our part
• Gift cards: refunded as store credit

6. Exchanges

• Size/color exchanges (same SKU): Free return label + free reship (US only)
• Different product: Process as return + new order (price difference handled separately)
• Exchanges subject to stock availability — we'll notify if OOS

7. Non-Returnable Items

• Final Sale / Clearance / Mystery Boxes / Gift Cards
• Opened aerosol products (foam cleaner) — hazmat restriction
• Custom/personalized items (custom laces, monogrammed shoe bags)
• Items with signs of wear, washing, alteration, or missing tags/packaging
• Items purchased from unauthorized resellers (we cannot verify authenticity)

8. International Returns

• Customer responsible for return shipping & any duties/taxes
• We provide return address — no prepaid labels for intl
• Refund = item value only (original intl shipping & duties non-refundable)

9. Contact

Questions? Contact Us or email returns@zillykick.com