Last Updated: August 27, 2026

1. Our Promise

We want you to love your ZillyKick Matching Sneaker Apparel. If something isn't right, we'll make it right. This policy covers all Tees, Sweatshirts, Hoodies, Shorts, and Socks sold on zillykick.com.

2. Return Window by Product

Product	Return Window	Condition Required
T-Shirts (Heavyweight cotton 280gsm)	30 days from delivery	Unwashed, unworn, tags attached, no stains/odors, original packaging
Shorts (Comfortable, durable fabrics)	30 days from delivery	Unwashed, unworn, tags attached, no stains/odors, original packaging
Socks (Crew & ankle, reinforced heel/toe)	30 days from delivery	Unwashed, unworn, tags attached, no stains/odors, original packaging
Sweatshirts & Hoodies	30 days from delivery	Unwashed, unworn, tags attached, no stains/odors, original packaging

Depending on the product, your order may be produced and fulfilled by either Printful or TeeAllOver, our fulfillment partners. Returns are processed through our Returns Center and inspected upon receipt.

3. Defective / Damaged / Wrong Item

• Full refund + return shipping covered by us (prepaid label provided)
• Report within 7 days of delivery with photos: support@zillykick.com
• We may offer replacement (if in stock) instead of refund — your choice
• Printful/TeeAllOver quality issues (misprints, damage during fulfillment) are covered under this policy

4. How to Start a Return

1. Visit Returns Center or email support@zillykick.com with order # and reason
2. Receive RMA number via email within 24 hrs. Customer is responsible for return shipping fee unless defective/damaged/wrong item.
3. Pack securely in original packaging (poly mailer or box)
4. Drop off at authorized carrier location — keep receipt with tracking

5. Refund Timeline & Method

• Refunds processed within 5–7 business days of warehouse receipt and inspection
• Refunded to original payment method (store credit available on request)
• Original shipping fees non-refundable unless error on our part
• Gift cards: refunded as store credit

6. Exchanges

• Size/color exchanges (same SKU): Free return label + free reship (US only)
• Different product: Process as return + new order (price difference handled separately)
• Exchanges subject to Printful stock availability — we'll notify if OOS

7. Non-Returnable Items

• Final Sale / Clearance / Mystery Boxes / Gift Cards
• Custom/personalized items
• Items with signs of wear, washing, alteration, or missing tags/packaging
• Socks: Once opened from sealed packaging, cannot be returned for hygiene reasons (unless defective)
• Items purchased from unauthorized resellers (we cannot verify authenticity)

8. Printful Fulfillment Notes

• Since products are printed on-demand by Printful/TeeAllOver, each item is made specifically for your order
• Slight color variations may occur between screen display and printed product — this is not considered a defect
• If Printful fulfillment error occurs (wrong item, damaged in production), we cover full return + replacement

9. Contact

Questions? Contact Us or email support@zillykick.com