Cancellation Policy

ZillyKick Order Cancellation Policy

Effective Date: July 25, 2026

Last Updated: July 25, 2026

1. Cancellation Window

  • Standard Orders: Cancel within 1 hour of placement for guaranteed cancellation
  • After 1 hour: We'll attempt to stop fulfillment but cannot guarantee — contact support@zillykick.com immediately
  • Shipped Orders: Cannot be cancelled — use Return & Refund Policy instead

2. How to Cancel

  1. Email cancellations@zillykick.com with subject: "CANCEL - [Order #]"
  2. Include: Order number, email on account, reason (optional)
  3. We'll confirm cancellation via email within 2 business hours

3. Order Types & Cancellation Rules

Order Type Cancellable? Conditions
In-stock items Yes (within 1 hr) Full refund to original payment
Pre-orders Yes (anytime before ship) Full refund; email us
Limited Drops / Collabs Within 15 min only High demand — strict window
Custom / Personalized No Production starts immediately
Gift Cards No Delivered instantly via email
Subscription (future) Next cycle Cancel in Account before renewal date

4. Refund After Cancellation

  • Refund to original payment method within 3–5 business days (bank processing may add 2–10 days)
  • Klarna orders: refund processed to Klarna; they adjust your schedule
  • Gift card purchases: refunded as store credit

5. Our Right to Cancel

We may cancel any order for:

  • Pricing/inventory errors
  • Suspected fraud / bot / reseller activity
  • Quantity limit violations (e.g., 1 per customer on drops)
  • Shipping address mismatches / high-risk flags
  • Product discontinuation

If we cancel: full refund + email explanation within 24 hours.

6. Partial Cancellations

  • Multi-item orders: cancel individual items if not yet picked/packed
  • Free shipping threshold: if cancellation drops order below threshold, shipping charge may apply

7. Contact

Cancellation requests: cancellations@zillykick.com | Contact Us